Synthetic customer support tickets at full ticket grain. 47 agents across 3 pods, 10 categories, 60 knowledge-base articles, ~25,400 tickets over 12 months.
Files
Documentation opens as formatted text in the browser. Data files download directly.
Text
README.txt
2.5 KB
Text
SCHEMA.txt
4.5 KB
CSV
agents.csv
1.6 KB
CSV
articles.csv
3.6 KB
CSV
categories.csv
523 B
CSV
pods.csv
154 B
CSV
tickets.csv
2.8 MB
Start with README.txt for purpose and limitations, then use SCHEMA.txt for field definitions.