# SupportInsights — Teaching Dataset | The Defensible Decision > Synthetic customer support tickets at full ticket grain. 47 agents across 3 pods, 10 categories, 60 knowledge-base articles, ~25,400 tickets over 12 months. Canonical URL: https://www.thedefensibledecision.com/datasets/supportinsights/ [Teaching Datasets](/datasets/) / SupportInsights — Teaching Dataset Synthetic customer support tickets at full ticket grain. 47 agents across 3 pods, 10 categories, 60 knowledge-base articles, ~25,400 tickets over 12 months. ### Files Documentation opens as formatted text in the browser. Data files download directly. [Text README.txt 2.5 KB](/datasets/supportinsights/README.txt) [Text SCHEMA.txt 4.5 KB](/datasets/supportinsights/SCHEMA.txt) [CSV agents.csv 1.6 KB](/datasets/supportinsights/agents.csv) [CSV articles.csv 3.6 KB](/datasets/supportinsights/articles.csv) [CSV categories.csv 523 B](/datasets/supportinsights/categories.csv) [CSV pods.csv 154 B](/datasets/supportinsights/pods.csv) [CSV tickets.csv 2.8 MB](/datasets/supportinsights/tickets.csv) Start with [README.txt](/datasets/supportinsights/README.txt) for purpose and limitations, then use [SCHEMA.txt](/datasets/supportinsights/SCHEMA.txt) for field definitions.